Customer support Quality Analyst

HOT SOFTWARE stands for dynamism and openness, that is why our company is dominated by an entrepreneurial spirit, a combination of passion and solidarity, a passion for success. We create a highly productive environment and are not afraid of obstacles. We often have to step out of our role, show initiative and perseverance, the ability to adapt where necessary.

 

Our style is to avoid bureaucracy, to simplify the process of communication between employees and management, to implement corporate rules only where it is really necessary. We value ease of communication and personal qualities. We accept only those people who not only have the necessary competence, but are also able to at least maintain the already set cultural bar.

Culture:

Our success is based on people and technology. Our culture is what makes Hot Software an interesting and rewarding place to work. We stand for diversity and are always looking for new ways to surprise customers.

Our values:

• development
• ambition
• teamwork
• a responsibility
• flexibility

Quality Assurance Specialist Responsibilities:

• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.

Quality Assurance Specialist Requirements:

• English C1 (especially grammar)
• High school diploma/GED required.
• Degree preferred.
• Certificate in quality assurance is a plus.
• Previous experience in quality assurance or a similar field.
• Working knowledge of tools, methods, and concepts of quality assurance.
• Solid knowledge of relevant regulatory standards.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.

WHAT WE OFFER:

• Office in the city center;
• Official employment; 
• Extended medical insurance; 
• Monthly compensation for sports activities; 
• Paid training to improve skills; 
• Corporate events (winter, summer); 
• Team building (spring, autumn); 
• Well-being (breakfasts, fruit, tea/coffee, biscuits); 
• Opportunity for professional growth;

If you want to have what you never had, you have to do what you never did.