Data Entry Officer

JOB PURPOSE / MAIN OBJECTIVES:
Ensuring information is constantly processed correctly and in time, all correspondence is at an average business level and builds good relations with customers.

MAIN TASKS AND RESPONSIBILITIES:

• Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
  - Administrative processing of all relevant information. Chasing breakdown documents, breakdown details & generating electronic service report.
  - Collecting additional information
  - Analyse all related documents and internal log files for a complete vision on the case.
  - Enter required information into the system.
  - Manual chasing of missing invoice or other document corresponding to the case.
  - Check the data for accuracy and completeness.
• Accurately process and record
• Escalate issues and errors to management, as necessary.
• Other duties as assigned.

YOUR PROFILE/ KNOWLEDGE AND EXPERIENCE:

• Communicate fluently in languages: Romanian (well) – Russian (well) –English (well)
• French, German or Spanish (medium level) would be a great benefit
• PC skills: office applications, outlook
• Company-specific IT / telephony system
• Technical knowledge (automotive, tires) is an asset
• No specific knowledge and experience required

SKILLS:

• Effective communication, convincing, influencing
• Analytical and problem-solving skills
• Able to work independantly
• Result oriented
• Attention to details and high level of accuracy
• Effective organizational skills
• Multitasking & stress resistant

Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu.