26 noiembrie 2025
Support Manager | SONR
Simpalsis one of Moldova’s largest media and technology companies, managing the most popular classifieds platform, detailed maps of Moldova, animated content, breaking news, effective advertising solutions, internationally recognized swimming and freediving devices, online ticketing, urban greening and murals, and major national sports events.
- English level B2+ (written and spoken).
- Experience in customer support or client service - a plus.
- Basic understanding of CRM systems (HubSpot, Zendesk, Intercom, Freshdesk, Bitrix24) - advantage.
- Experience with ticketing tools (Jira, Trello, Notion) - advantage.
- Confident written communication (email, chats, social media).
- Ability to work with FAQs and knowledge bases.
- Basic understanding of e-commerce (orders, payments, refunds, tracking) - a plus.
- Basic Excel / Google Sheets skills.
- Handle customer inquiries via email, social media, messengers, and CRM.
- Diagnose basic technical issues and provide step-by-step solutions.
- Manage orders, payments, cancellations, returns, and refunds.
- Communicate with courier services regarding delays, lost packages, or reshipments.
- Update internal knowledge base, FAQs, and customer instructions.
- Maintain ticket statuses and notes in the CRM.
- Prepare simple weekly reports: inquiries handled, common issues, feedback.
- Share customer insights with product, logistics, and marketing teams.
- Support basic administrative tasks: documents, forms, spreadsheets.
- Official employment contract and full social package.
- Stable salary, paid on the last working day of each month.
- Professional development: courses, books, and training via our internal academy.
- Individual PDP (Personal Development Plan) created with your mentors.
- Real growth and promotion opportunities within the company.
- Public transport and gym subscriptions.
- Tea, coffee, and snacks available anytime.
- Team-building events, company events, and a supportive team.
- Day off on your birthday.
If our mission and values align with yours, we look forward to receiving your CV at jobs@simpals.com
E-mail: jobs@simpals.com
Team buildinguri
Telefonia mobilă
Notebook
Ceai, cafea, apă
Fructe
Program de lucru flexibil
Posibilitatea de a lucra remote
Creștere profesională
Traininguri, cursuri
Reduceri pentru angajați
Bonus la aniversarea zilei de naștere
Foto
Team buildinguri
Telefonia mobilă
Notebook
Ceai, cafea, apă
Fructe
Program de lucru flexibil
Posibilitatea de a lucra remote
Creștere profesională
Traininguri, cursuri
Reduceri pentru angajați
Bonus la aniversarea zilei de naștere
Foto