Call Center Officer

JOB PURPOSE / MAIN OBJECTIVES
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.Monday-Friday
MAIN TASKS AND RESPONSIBILITIES
Incoming phone calls, e-mails and faxes treating and dispatching:

Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
Collecting additional information.
Check the data for accuracy and completeness.
Reception &Services; provide technical support; search workshop.
Keep the customer and all involves updated.
Complaint handling

Ensures the monitoring and control of the agreements with the parties involved:

Regarding the service
Regarding complaint handling, etc.
Regarding the service conditions and agreements

Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:

Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
Enter required information into the system.
Register performed operations.
Responsible for the internal and external monitoring of client files.

YOUR PROFILE/ KNOWLEDGE AND EXPERIENCE:

Communicate fluently in languages: Romanian (well) – Russian (well) –English (well)
PC skills: office applications, outlook
Company-specific IT / telephony system
Technical knowledge (automotive, tires) is an asset
No specific knowledge and experience required

SKILLS:

Communicate effectively by phone
Problem analysis and problem solving
Customer- and results-oriented
Accurate and high work standard
Multitasking & stress resistant
Teamplayer

Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu, vasilievdiana991@yahoo.com
E-mail: diana.vasiliev@ebts.eu, vasilievdiana991@yahoo.com