Customer support representative

Job Description:
Are you passionate about helping customers and eager to be part of an exciting and dynamic team in Chisinau? Join our young and ambitious project as a Customer Support Representative and make a meaningful impact on our outsourcing operations.

Key Responsibilities:
- Customer Assistance: Provide exceptional customer support through various communication channels (phone & email) to address inquiries, resolve issues, and assist with product or service-related questions.
- Problem Solving: Analyze customer concerns, identify root causes, and offer effective solutions to ensure a positive customer experience.
- Product Knowledge: Develop a deep understanding of our company's products, services, and policies to deliver accurate information to customers.
- Communication: Communicate clearly and professionally with customers, conveying information effectively and maintaining a friendly and helpful tone.
- Team Collaboration: Collaborate with colleagues and cross-functional teams to address complex customer issues and share insights for continuous improvement.
- Documentation: Accurately document customer interactions, feedback, and resolutions in our CRM system.
- Quality Assurance: Maintain service quality standards, follow established processes, and contribute to ongoing process improvements.

Qualifications:
- Enthusiastic and customer-focused attitude.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced and collaborative environment.
- Proficiency in English (French language is a plus).
-nPrior customer support experience is preferred but not mandatory.

Why Join Us:
- Competitive salary.
- 21 working day paid vacation leave plus 3 days paid sick leave.
- Work in dynamic, fast-paced and international company.
- Fun, friendly and professional environment.
- Continuous personal development.

Salary – Regarding experience

Interested? Don't hesitate to apply! We are waiting for your CV.