Online support agent

Are you passionate about education and technology? Join our dynamic team as an Online Support Agent, a new and exciting outsourcing company based in Chisinau. We are dedicated to providing top-notch support to our clients.

Responsibilities:
- Client Education: Provide comprehensive training and education to clients on trading platforms and software tools. Assist clients in understanding the intricacies of online trading.
- Software Support: Offer knowledge assistance and troubleshooting for trading software, ensuring clients can use the platform effectively with fast educations
- Customer Assistance: Address client inquiries, concerns, and issues promptly and professionally. Maintain a high level of customer satisfaction through effective communication and problem-solving. Effective Calendar Management (Client meetings are set daily in advance)
- Perform all miscellaneous duties as delegated by Department Manager.
- This role will also include Secondary tasks not specific to department. (Call & Risk related reviews and applicable administrative requirements.)
- Upselling and Cross-selling: Identify opportunities to promote additional products or services to meet customer needs.
- Platform Navigation: Guide clients in navigating the trading platform, including order execution, chart analysis, and risk management.
- Market Insights: Stay updated on financial markets, trends, and events to provide clients with relevant information and insights.
- Documentation: Maintain accurate records of client interactions, issues, and resolutions. (sessions) Share feedback and suggestions for software improvements with the development team.
- Compliance: Ensure clients understand and adhere to trading regulations and company policies

Qualifications:
- Fluent in English and excellent communication skills, both written and verbal.
- Bachelor's degree in finance, economics, or a related field is preferred.
- Strong passion for educating and helping clients.
- Technical aptitude and the ability to quickly learn and understand new software.
- Proactive problem-solving skills.
- Basic knowledge of financial markets and trading.
- Customer-oriented and a strong team player.

Why Join Us:
- Be part of a dynamic growing company.
- Opportunity for professional development and career growth.
- Competitive compensation and benefits package.
- Happy Friday with free food & drink
- Tea and coffee every day

If you are enthusiastic about assisting clients in their online trading journey, enjoy educating others, and want to be part of a forward-thinking team, we encourage you to apply for the Online Support Agent position in our company. Join us in helping clients achieve their goals through education and support.

Salary - regarding experience