Customer Service Officer day shift
24 июля 2025
Efficient Data Processing, as part of EBTS, is oriented in communication and breakdown service for commercial vehicles in case of an unexpected standstill, caused by tyre problems or technical malfunctions. We are looking for:
Customer Service Officer day shift
About EDP
At EDP, part of AXA TAI/EBTS Pro Assist, we’re proud to be a diverse, multicultural, and multilingual support platform. Every day, our mission is to help drivers, whether in a car or a lorry, get back on the road as quickly and safely as possible when they break down.
You’ll be joining a small, well-connected team where support is always within reach. Whether it’s your team lead or your friendly colleagues, there’s always someone ready to help out or answer your questions.
Along the way, you’ll meet people from all over the world, each with their own story, culture, and experiences to share. And just as important: you’ll keep growing, learning, and developing new skills every single day.
As a Customer Service Officer, you will work Monday – Friday in rotating shift between 8h and 21 h (being flexible to work on a Saturday in busy periods). Your main tasks will be :
- Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
- Gathering information and checking the data for accuracy and completeness.
- Providing technical support and communicating with workshops.
- Updating the customer and all other parties involved.
- Monitoring and controlling agreements with all parties involved.
- Follow-up of all contract-related issues within the established deadlines.
Your profile:
For this job, we are looking for someone who has the following knowledge, experience and skills:
Knowledge & Experience
- Language: Romanian (proficient), Russian (proficient) English (proficient), every additional language is a plus.
- Computer skills: Microsoft Office applications (Word, Excel, Outlook, …)
- Technical knowledge (automotive, tyres, …) is a plus but not a must
- No specific experience required
Skills
- Communicate effectively over the phone
- Problem analysis and problem solving
- Customer- and results-oriented
- Accurate and high work standard
- Multitasker and stress resistant
How will we move you?
At EDP, you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. And of course, we offer a competitive salary in return for your hard work.
Take a look at www.ebts.eu!
Please submit your CV in English in strict confidentiality by email to: diana.vasiliev@ebts.eu.
E-mail: diana.vasiliev@ebts.eu