Customer Service Specialist with Spanish

How would you like to team up with colleagues from the Americas, Europe, and Asia? We call ourselves Guardians, and there are over 1800 of us across the world. We understand that each one of our Guardians is unique, each with their own style of working. Our ‘Work in Any Way’ model means you’ll have the freedom to choose where and how you work best.

How will you make a difference:

• Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively.
• Assist in onboarding, educating, and supporting our customers through their journey and help and guide our customers with technical and billing-related questions.
• Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
• Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience

What will give you an advantage:

• Experience in personnel administration, HR or customer service field
• Fluent Spanish and a good level of English, both written and verbal;
• University Degree in Business Administration, Economics, Labor or related field will be a plus

Why become a Guardian:

• International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.
• Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.
• Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.
• Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.
• Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.. If you are interested, please apply to this email address: Ana-MariaToma@safeguardglobal.com.