Operational Analyst

Moorwand is expanding its Operational team and is looking for an Operational Analyst to provide support to its Operations team in its Chisinau office.

Primary responsibility will start with the regulatory and management reporting. This requires gathering data from multiple internal sources and clients to compile and meet strict deadlines. Being organised, proactive and able to work with a variety of stakeholders will be key to success.

However, beyond this, it is a broad role with scope for the right person to develop a crucial function, adding value to teams and management across the business, providing insight, saving time and assisting decision-making.

Job Description

• Working in the company ticketing system;
• Provide excellent customer service and maintain relationships with vendors; promptly answer the questions of internal Teams and clients; 
• Analyze all operations and forward suggestions for improvement to the Manager; develop and assist in improvement plans;
• Analysing issues raised by internal teams and clients and resolving them quickly and professionally;
• Customers and clients' complaints handling responsibilities, record, and resolution;
• Enhance Management Information reporting processes, both for regulatory reports and to senior management; support the automation process across the business; 
• Ensure data files/ excels/ internal documents are updated and standardized across different teams and the business;
• Prepare reports for internal and external audiences;
• Work with various team managers to understand their data requirements and develop efficient output - dashboards, graphs, and visualizations.

Essential Requirements:

• Fluent written and spoken English C1 (it's a must);
• Financial and/or fintech background (it's a must);
• Ability to work with teams across the business and clients;
• Analytical skills; ability to analyze big amounts of data;
• Capacity to develop and document procedures and workflows;
• Ability to produce clear graphical representations and data visualisations;
• Ability to quickly switch between different tasks; 
• Fast learning; ability to navigate through extensive content to extract essential details;
• Good communication skills.

The Company is offering:

• Benefits of the IT Park according to IT Park Legislation;
• Competitive salary;
• Full paid training;
• Paid lunch or compensation;
• Fruits, coffee machine and regular team buildings;
• Flexible working hours and other benefits;
• International work experience and friendly environment.

Interested candidates are requested to send their CV at the following e-mail address: HR@moorwand.com.