Customer Support Specialist

REQUIREMENTS:

• Excellent verbal and written communication skills in English
• Strong problem-solving skills and business communication techniques
• Ability to work independently and collaboratively in a team environment
• Proficiency with Microsoft Office and basic browser/internet tools
• Ability to work flexible hours and shift-based schedules
• Extremely proactive, organized, responsible

WOULD BE A PLUS:

• Previous experience in Customer Support, Account Management, or Pre-Sales in the IT sphere
• Some college education or relevant customer service experience
• Experience with customer support platforms (LiveAgent, Intercom, Zendesk, Freshdesk, HubSpot)
• Understanding of the digital advertising industry (online or offline)
• Experience using advertising platforms such as Google Ads, Microsoft Ads, Facebook Ads

RESPONSIBILITIES:

• Respond to customer inquiries via chats, emails, and tickets promptly and professionally
• React immediately to customer requests to minimize response time
• Provide business and technical support, ensuring customer satisfaction
• Collaborate with the technical team to solve complex issues
• Escalate issues to relevant departments when necessary
• Maintain accurate customer data in CRM systems
• Continuously improve support processes and documentation (how-to guides, manuals, FAQs)
• Stay updated on product features and market trends
• Engage in self-learning and knowledge sharing with teammates

We Offer:

• Friendly atmosphere and goal-oriented colleagues
• Flexible schedule to work remotely and in our comfortable coworking space in Chișinău
• Corporative hardware for work
• Paid lunch Paid vacation (28 working days per year) and sick leave (5 days per year with 100% compensation)
• Education bonuses
• Corporate English language courses
• Medical insurance
• Participation in corporate parties, both online and offline
• Psychological and mental health support
• Pleasant corporate gifts
• Company support during significant life events