Customer service representative

CUSTOMER SERVICE REPRESENTATIVE

About Us
We’re one of the most important and fast growing eCommerce businesses.
We entered the health industry with a vision to help people in their journey towards a healthy lifestyle. We’re an international company that provides natural, safe and effective solutions that complement exercise and nutrition efforts.
Our customers trust us because we put their health and safety at the forefront. We believe in the products we offer.

Job Description

You’ll be the voice of our company to our customers.


We offer:
• Full-Time job.
• Working for a growing, always evolving organization.
• Freedom to work from home or any other location you choose.
• Freedom to set your own working hours.
• You will enjoy an inclusive, dynamic, fast paced and friendly work environment that embraces strategic thinking, drive and passion.


Responsibilities:
• Assisting customers by e-mail (and sometimes by telephone), by answering inquiries, responding to complaints, and explaining company policies and procedures.
• Have a level of independent work ability in order to manage exceptional customer communications that do not fit the models of predefined texts.
• Building trust by understanding the unique needs of our customers, and resolving those needs effectively and efficiently.
• Researching customer records and acting as liaison between customers, management, suppliers and other departments to resolve inquiries and solve problems.
• Be in communication with colleagues in the Customer Service area to support each other and share experiences, knowledge and situations that may arise.
• Performing other related tasks as assigned.

Requirements:
• Must have at least 1 year of experience working in Customer Service.
• Advanced in English, both written and verbal (mandatory)
• Advanced PC user
• Advanced Microsoft Office, Gmail, Chrome and GoogleDrive user.
• Since you will be working remotely, you must have your own computer and Smartphone, and good Internet access

Skills:
• Effectively handle multiple priorities, organize workload and meet deadlines.
• Be flexible and patient.
• Strong communication and interpersonal skills, effectively communicating verbally and in writing.
• Work in a team-based environment and achieve common goals.
• Maintain professionalism, courtesy, and composure at all times, including stressful situations.
• Establish and maintain a cooperative working relationship with those contacted in the course of work, including the general public.
• Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines.

CV must be written in english and sent to vimersonhr@gmail.com