Customer Delivery Specialist

Position: Customer Delivery Specialist
Location: Hybrid
Type: Full-time
Start Date: Immediate
Schedule: Monday–Friday, 09:00–18:00

Employer Introduction
We are a fast-growing international tech company specializing in real-time transportation visibility and supply chain optimization. Our solutions are trusted by leading global brands across industries like automotive, retail, FMCG, and logistics. Through advanced technology and a customer-first approach, we help businesses gain control, transparency, and resilience across their delivery operations. Join our team and be part of transforming the way supply chains work worldwide.

Role Summary
As a Customer Delivery Specialist, you will support a portfolio of clients and their logistics partners by ensuring smooth onboarding, accurate data flow, and responsive support. This role is a blend of customer service, operational coordination, and basic technical troubleshooting — all aimed at delivering a top-tier client experience.

Key Responsibilities

Customer & Carrier Support

• Guide carriers through the onboarding process (mobile apps, telematics, TMS).
• Address incoming questions and resolve user issues with clear, step-by-step support.
• Monitor and improve data accuracy and service quality.

Collaboration & Coordination

• Partner with Customer Success and Implementation teams for seamless operations.
• Escalate and follow up on technical issues with relevant internal teams.
• Contribute to product improvement through client feedback and issue reporting.

Data & Performance Monitoring

• Track KPIs like response time, satisfaction scores, and data quality.
• Assist in maintaining knowledge base content to improve client self-service.

Requirements

• Bachelor’s degree in Business, Engineering, or related field.
• 1–2 years of experience in customer support or project coordination, ideally in a tech or SaaS environment.
• Proficient in English (B2/C1); French is a plus.
• Strong communication, organizational, and problem-solving skills.
• Willingness to learn technical tools and processes (APIs, integrations, etc.).
• Experience in logistics or supply chain is a plus but not required.

What We Offer:

• Competitive salary
• Hybrid work setup
• International, diverse, and inclusive work culture
• Opportunities for career growth and internal mobility
• Work with cutting-edge technologies and a product with real-world impact
• A fast-paced, collaborative environment that values innovation

Ready to Apply?

If you're passionate about delivering exceptional customer experiences, thrive in dynamic environments, and want to be part of an innovative international team — we’d love to meet you!

Apply now! Send your CV to hr@rocman.org.