Customer Delivery Lead

Position: Customer Delivery Lead
Location: Hybrid
Type: Full-time
Start Date: Immediate
Schedule: Monday–Friday, 09:00–18:00

Employer Introduction
We are a fast-growing international tech company specializing in real-time transportation visibility and supply chain optimization. Our solutions are trusted by leading global brands across industries like automotive, retail, FMCG, and logistics. Through advanced technology and a customer-first approach, we help businesses gain control, transparency, and resilience across their delivery operations. Join our team and be part of transforming the way supply chains work worldwide.

Role Summary

As a Customer Delivery Lead, you will manage a portfolio of clients and their logistics partners, ensuring seamless onboarding, high-quality data, and exceptional customer experience. Your role combines customer service, technical support, and strategic collaboration to drive client satisfaction and operational excellence.

Key Responsibilities

Customer & Carrier Support

• Guide carriers through onboarding (mobile apps, telematics, TMS) until fully operational.
• Handle incoming client and carrier requests, offering clear, effective solutions.
• Monitor and resolve data quality issues in real time.

Cross-Team Collaboration

• Coordinate with Customer Success, Implementation, and Data teams.
• Work with technical teams (Integrations, Product, Tech) to resolve complex issues and support improvements.
• Join client meetings to ensure alignment and successful service delivery.

Data & Performance Monitoring

• Track and improve KPIs (CSAT, SLA, response time, tracking quality).
• Contribute to the knowledge base and promote self-service tools for clients.

Requirements

• Bachelor’s degree in Business, Engineering, or related field.
• 2+ years in customer success/support/project roles, ideally in a SaaS environment.
• Strong English skills (B2/C1); French is a plus.
• Tech-savvy with an interest in APIs, EDI, SFTP.
• Strong communication, problem-solving, and multitasking skills.
• Experience in supply chain or logistics is a bonus.

What We Offer:

• Competitive salary
• Hybrid work setup
• International, diverse, and inclusive work culture
• Opportunities for career growth and internal mobility
• Work with cutting-edge technologies and a product with real-world impact
• A fast-paced, collaborative environment that values innovation

Ready to Apply?
If you're passionate about delivering exceptional customer experiences, thrive in dynamic environments, and want to be part of an innovative international team — we’d love to meet you!